This Privacy Policy was last updated in January 2026. Continued use of vip21 apk will be considered your acceptance of the latest version of this policy.
Vip21 apk (vip21apk.com) places the highest importance on your personal privacy. We believe every user has the right to know how their information is being used. This Privacy Policy ("Policy") explains what information we collect when you use the vip21 apk website and mobile app, why we collect it, and how we keep it secure.
This policy should be read alongside vip21 apk's Terms & Conditions. By registering or using the platform, you are considered to have accepted this policy. If anything is unclear or you have questions, reach out to us at support@vip21apk.com — we're happy to help.
This policy has been drawn up in compliance with the applicable laws and regulations of Bangladesh and all other countries from which vip21 apk is accessed.
Vip21 apk collects only the information strictly necessary to provide its services, ensure security, and meet legal obligations. The data we collect falls into three categories:
A) Personal identification information
- Full name and date of birth
- Mobile number and email address
- Current & Permanent Address
- National ID / Passport Number (for KYC verification)
- Selfie or photo (required for identity verification)
B) Financial Information
- Bank account number or mobile banking number (bKash, Nagad, Rocket)
- Transaction history — dates, amounts, and methods for deposits and withdrawals
- Cryptocurrency wallet address (where applicable)
C) Technical and behavioral information
- IP Address & Device Identifiers
- Browser type and operating system
- Session duration, page visits, and click data on the platform
- Gaming and betting history
- Records of customer support interactions
| Type of data |
Mandatory? |
Purpose |
| Name and contact details |
Yes |
Account creation and communication |
| Identity document |
During KYC |
Age & Identity Verification |
| Payment Information |
At the time of transaction |
Deposit & Withdrawal Processing |
| Device & IP Information |
Automatic |
Security & Fraud Prevention |
| Gaming History |
Automatic |
Service quality improvement |
Vip21 apk collects information through a number of methods:
- Information provided directly: You provide information directly when completing the registration form, uploading KYC documents, making transactions, or contacting support.
- Automatic collection: Technical information is automatically collected through cookies, web beacons, and similar technologies while you use the platform.
- From Third Parties: Certain information may be verified through payment gateways or identity verification agencies.
- Public Sources: Information required for fraud prevention and AML compliance may be verified against public databases.
Vip21 apk uses your data only for specific, legitimate purposes. The primary reasons we process your data are:
- Account management: Registration verification, login security, and account-related communications.
- Service Delivery: Managing gameplay, processing bets, and paying out winnings.
- Payment processing: Processing deposits and withdrawals.
- Security & Fraud Prevention: Detecting and preventing suspicious activity.
- Legal compliance: Meeting AML, KYC, and other regulatory compliance requirements.
- Service Improvement: Running analytics to improve the user experience.
- Personalized Experience: Delivering promotions and offers tailored to your preferences (with your consent).
- Customer support: Resolving your questions and complaints.
We never use your information beyond its original purpose. If we need to use it for anything new, you will be informed in advance and your consent obtained where required.
Vip21 apk does not sell, rent, or commercially transfer your personal data. However, certain information may be shared in the limited circumstances outlined below:
| Recipient |
Reason |
Security measures |
| Payment processors (bKash, Nagad) |
Processing transactions |
Encrypted channels |
| KYC Verification Agencies |
Identity verification |
Contractual confidentiality |
| Law Enforcement Agencies |
Legal Obligations |
Only Upon Court Order |
| Technology infrastructure provider |
Server and hosting management |
Strict NDA agreements |
| Anti-Fraud Services |
Fraud Prevention |
Minimum necessary data |
Important: All partners and third-party providers working with vip21 apk are contractually bound to uphold our privacy standards. They may only use your data for specified purposes and only to the extent necessary.
Vip21 apk uses cookies and similar tracking technologies on its website. These store small files in your browser to improve your experience on future visits.
Types of cookies we use
- Essential cookies: Essential for core platform functions — maintaining login sessions and saving form data. These cannot be disabled.
- Analytics cookies: To understand which pages are visited most and where users encounter difficulties.
- Preference cookies: To remember your language, theme, and other preferences.
- Marketing cookies: To show you relevant offers based on your preferences. You have the option to turn these off.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may limit access to certain features of the platform.
Vip21 apk uses industry-leading technology and practices to keep your data secure. Our security framework consists of the following layers:
- TLS 1.3 / SSL 256-bit encryption: All data transmissions are encrypted. HTTPS is enforced across the website.
- Two-Factor Authentication (2FA): Additional OTP verification required for logins and large transactions.
- Regular security audits: Regular penetration testing conducted by third-party security experts.
- Firewall and DDoS protection: Multiple security barriers at the server level.
- Access controls: Only authorized personnel may access specific data.
- Data backup: Regular encrypted backups are stored in secure locations.
In the event of a security breach, we will notify affected users within 72 hours and take all necessary steps to address the situation.
Vip21 apk does not retain any data longer than necessary. Retention periods are determined by the type and purpose of the data:
- Account information: For the duration of account activity and 5 years after closure (legal obligation).
- Transaction records: 7 years (in compliance with financial regulations).
- KYC documents: 5 years after the end of the relationship.
- Gaming history: 3 years.
- Customer support contact: 2 years.
- Technical Logs: 90 days.
Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.
Vip21 apk fully respects the following rights you have over your personal data:
Right to access your data
You may request to know what information we hold about you.
Right to rectification
You may request corrections to any inaccurate or incomplete information.
Right to erasure
In certain circumstances, you may request that your data be deleted.
Right to Restrict Processing
You can request that your information be restricted from use for specific purposes.
Right to Data Portability
You can request a copy of your information in a structured format.
Right to object
You can object to the use of your information for marketing or profiling purposes.
To exercise any of these rights, email us at support@vip21apk.com. We will respond within 30 days. Complex cases may take up to 90 days, and you will be notified in advance if that applies.
Vip21 apk strictly does not provide services to individuals under the age of 18. We do not knowingly collect any information from minors.
- Age is verified at the time of registration.
- Age is re-confirmed during the KYC process.
- If we become aware that a minor's information has been collected, it will be deleted immediately and the associated account will be closed.
If you believe a minor is using vip21 apk, please notify us at support@vip21apk.com.
Vip21 apk may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date, and registered users will be notified by email.
For significant changes, at least 7 days' notice will be given before they take effect. Continued use of the platform after any changes constitutes your acceptance of the updated policy.